Any Seafarer employed through Phoenocean Ltd. has the right to file a complaint regarding the company’s performance within the scope of MLC 2006 standard 1.4.
Complaints will be accepted in writing. The Complaint Form can be taken here. The complaint should contain a description and the Seafarer’s expectations, as well as his name and address. Complaints that do not contain names and addresses will not be considered.
Contact details for submitting complaints to the Employment Agency:
Phoenocean Ltd.
Andrzej Stępnik
Managing Director
andrzej.stepnik@phoenocean.pl
str. Pańska 96
00-837 Warsaw
Phoenocean Ltd.
Patrycja Gajewska-Kwarciana
Branch Office Director
patrycja.gajewska@phoenocean.pl
str. 10 Lutego 16
81-369 Gdynia
The Agency undertakes steps to acknowledge receipt of the complaint within 7 working days using the communication method chosen by the Seafarer.
The complaint will be dealt with without undue delay. The maximum time for dealing with the complaint is 30 days from the date of its reception.
All unresolved Seafarers’ complaints should be reported by the Agency to the appropriate supervising unit of the Maritime Administration. Information about the number of submitted complaints and the method of their resolution will be forwarded to the Maritime Administration in the manner required by it.
Contact details for lodging complaints in the Seafarer’s country of residence:
Urząd Morski w Gdyni
81-338 Gdynia,
str. Chrzanowskiego 10
dumsekr@umgdy.gov.pl
(58) 355 32 20
www.umgdy.gov.pl
